This insurance is managed by AGA Assistance Australia Pty Ltd, a
company of the Allianz Global Assistance Group. Our Global Response Centre is
based at Toowong in Brisbane, working around the clock to help you when you
We have over 190 staff in our Customer Centre including:
doctors, registered nurses, social workers, mechanics, logistical experts,
communication specialists and support personnel. Many of our staff are also
multi-lingual so we can speak the local language for you in many destinations.
In addition to the staff in our Customer Centre, we have a team on the ground
located all around the world, including 400,000 service providers, 240
correspondents and 37 operation centres.
Whenever you need help you can contact our customer service
centre and we will organise help for your situation. If you need to contact us,
we are available 24 hours a day, every day of the year.
For Sales & General Enquiries, please
phone 1300 505 099.
For Claims Enquiries, please phone 1300
If you have a query relatiing to Roadside Assistance
please phone 1800 882 159.
If you would like to write to us, try,
firstname.lastname@example.org, fax 07 3305 7028 or alternatively:
National Seniors Travel Insurance
PO Box 162
Toowong Qld 4066
Our Sales & Claims enquiries lines respond to queries
during normal business hours 0800 to 1700 AEST Monday to Friday. For 24 hour
emergency assistance, use the contact details below.